Privacy policy

Privacy Policy

Effective Date: 3 MARCH 2026

Welcome to VELRIXIA (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via payment gateways)

b) Non-Personal Information

We may automatically collect:

IP address
Browser type and version
Device information
Pages visited and browsing behavior
Referral source

c) Transaction Information

Details about products purchased, order history, and payment confirmations.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and enhance security
Send promotional emails (only if you opt in)
Comply with legal obligations under Indian law

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Enhance user experience
Remember your preferences
Analyze website traffic
Improve marketing performance

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers for:

Payment processing
Shipping and logistics
Website analytics
Email marketing

These third parties have access only to the information necessary to perform their services and are obligated to protect your data.

We are not responsible for the privacy practices of third-party websites linked from our platform.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from:

Unauthorized access
Disclosure
Alteration
Destruction

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

7. Customer Rights (Under Indian Law)

In accordance with applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Withdraw consent for marketing communications
Lodge a complaint with relevant authorities if you believe your rights have been violated

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.