Terms of service

Terms of Service

Effective Date: 3 MARCH 2026

Welcome to VELRIXIA (“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Account Terms

You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices are listed in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
We reserve the right to correct pricing errors at any time.
Payments must be made through approved payment methods available on our website.
By submitting payment information, you represent that you are authorized to use the selected payment method.

In the event of payment failure or suspected fraud, we reserve the right to cancel the order.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and specifications are accurate. However:

Minor variations in color or appearance may occur due to device display differences.
We do not guarantee that product descriptions or other content are error-free, complete, or current.

If a product received does not match its description, your sole remedy is to request a return in accordance with our Return Policy.

4. Order Acceptance and Cancellation

All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete or inaccurate customer information

If we cancel your order after payment has been processed, a refund will be issued to your original payment method.

5. Shipping and Delivery

Delivery timelines provided are estimates and not guaranteed.
Delays may occur due to unforeseen circumstances, including logistics disruptions or force majeure events.
Risk of loss and title for purchased products pass to you upon delivery.

Please ensure your shipping information is accurate. We are not responsible for delivery issues caused by incorrect addresses provided by customers.

6. Returns and Refunds

Our return and refund policy will be available separately on our website.

General conditions may include:

Return requests must be initiated within the specified return window.
Products must be unused, in original packaging, and in resalable condition.
Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

We reserve the right to refuse returns that do not meet our stated conditions.

7. Prohibited Uses

You agree not to use our website:

For any unlawful purpose or in violation of Indian laws and regulations
To transmit harmful code, malware, or viruses
To infringe upon intellectual property rights
To engage in fraudulent or misleading activities
To interfere with the security or operation of the website

Violation of these provisions may result in termination of access and possible legal action.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and design elements, is the property of VELRIXIA and is protected under applicable intellectual property laws in India.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

VELRIXIA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim arising out of or relating to the use of our services shall not exceed the amount paid by you for the product in question.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless VELRIXIA, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of the website after updates constitutes acceptance of the revised Terms.