Refund policy

Return and Refund Policy

Effective Date: [Insert Date]

At VELRIXIA, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand your rights and options.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

Be returned within [X DAYS] of delivery
Be unused, unworn, and in original condition
Include original packaging, tags, and accessories (if applicable)
Have a valid proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us at [EMAIL ADDRESS] with your order number and reason for return.

2. Return Timeframe

You must request a return within [X DAYS] from the date of delivery.

Once your return request is approved, you will receive instructions on how to send the product back to us.

Items sent back without prior approval may not be accepted.

3. Refund Process and Timing

Once we receive your returned item:

We will inspect the product to ensure it meets our return criteria.
You will be notified via email regarding approval or rejection of your refund.
If approved, your refund will be processed within [REFUND PROCESSING TIME].

Refunds will be issued to the original payment method used during purchase. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

4. Exchange Options

We offer exchanges for eligible items in case of:

Size issues
Damaged or defective products
Incorrect item received

If you would like to exchange an item, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within [X DAYS] of receiving the product.
Provide clear photos or videos showing the issue.

After verification, we will offer a replacement, exchange, or full refund at no additional cost to you.

We aim to resolve such cases quickly and fairly to ensure your satisfaction.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items marked as “Final Sale” or “Non-Returnable”
Personalized or custom-made products
Gift cards
Used or damaged items not caused by us

Please review product descriptions carefully before purchasing.

7. Return Shipping Costs

If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost.
If the return is due to customer preference (change of mind, incorrect size ordered, etc.), the customer may be responsible for return shipping charges.

Shipping fees (if any) are generally non-refundable unless the return is due to our mistake.